Frequently Asked Questions
Find quick answers about ordering, payment, shipping, returns, product fitment and warranty.
Account
Do I need an account to place an order?
No. You can complete your purchase without creating an account. Creating a Findmall account allows you to view your order history, check order status and manage saved addresses more conveniently.
Orders & Payment
How do I place an order?
Select the product and any required options, choose the quantity and click “Add to Cart.” Review your cart, proceed to checkout and enter your shipping and payment information. Please check all product options and delivery details carefully before submitting your order.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at findmallindustry@outlook.com. We will make every reasonable effort to update or cancel your order. However, changes cannot be guaranteed once the order has entered processing or has been shipped.
What payment methods do you accept?
All currently available payment options will be displayed during checkout. Select your preferred payment method and follow the on-screen instructions. Please make sure your billing information is accurate before submitting payment.
How can I confirm that an automotive part fits my vehicle?
Check the compatible year, make, model, trim, installation position and reference part numbers listed on the product page. Whenever possible, compare the listed OE or interchange number with your original part. If you are unsure, contact us before ordering and provide your vehicle information and original part number.
Returns & Exchanges
What is your return policy?
Return or exchange requests may be submitted within 30 days of receiving the product. Returned products must be unused and must not have been installed, disassembled, modified or damaged through incorrect installation or misuse. Certain customized or made-to-order products are not eligible for return.
Please read our complete Return & Refund Policy before submitting a request.
How do I request a return or exchange?
Email findmallindustry@outlook.com with your order number, the reason for your request and clear photos if the product is damaged, incorrect or incomplete.
Please wait for return approval and the prepaid return label before sending anything back. After the returned product is received and inspected, we will process the approved refund or replacement and notify you by email.
Shipping & Tracking
Where do you ship?
We currently ship within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico or military addresses. International shipping is not currently available.
How much does shipping cost?
Standard shipping is free on all orders.
How long will delivery take?
Most in-stock orders are processed within 1–2 business days and typically arrive within 3–5 business days after shipment. Delivery times are estimates and may be affected by weather, carrier delays, product availability or other circumstances.
Oversized products may require truck or LTL delivery, inspection and a delivery signature.
For complete details, please read our Shipping Policy.
How can I track my order?
Once your order ships, tracking information will be sent to the email address used at checkout. You can also check the latest status through our Track Your Order page.
Warranty
What is your warranty policy?
Unless otherwise stated on the product page, Findmall provides the original purchaser with a limited one-year warranty covering eligible product defects from the date the product is received.
For complete coverage, limitations and claim information, please read our Warranty Coverage Policy.
Still Need Help?
Contact us at findmallindustry@outlook.com. When asking about an existing order, please include your order number and any relevant photos so our support team can assist you more efficiently.